How Can We Help?

Support Hours | Monday - Friday: 8AM - 5PM PST

Popular Questions
Can I make changes to an order that I placed?

Our warehouse processes orders quickly to ensure fast delivery, which means we cannot guarantee modifications once an order has been submitted. However, if you've accidentally entered an incorrect address or need to remove an item, please contact us immediately by emailing support@jeunerose.com with "Change Order" in the subject line. We will do our best to accommodate your request.

Please note:

  • We cannot modify product selections or add new items to an existing order
  • If you need a different item, please place a new order and return the unwanted product according to our Return Policy

For any order change requests, please reach out to us at support@jeunerose.com or through our contact form.
How do I use a discount code?

If you have a discount code, please enter it at checkout before completing your delivery and payment information. To apply your code, click on "Add a discount code or voucher" and enter it in the field provided.

Please note that in most cases, discount codes apply to regular-priced items only and cannot be combined with other promotions or offers.
How can I track my package?

If your package is traceable, you can click on the tracking link provided in your shipping confirmation email. Please note that it may take up to 72 hours for the tracking information to update after your package has been dispatched from our warehouse.

You can also track your package directly here: https://www.jeunerose.com/apps/tracking

Our customer service team has access to the same tracking information as you. If you don't see any updates immediately, we strongly recommend waiting 72 hours before contacting us at support@jeunerose.com for further assistance regarding your package's whereabouts.
Are there any import charges I need to take care of?

Great news! When you order from JEUNE ROSE, there are no additional import fees, duties, or taxes to worry about. The price you see at checkout is the final price you pay—completely hassle-free with no surprise charges upon delivery.

We handle all customs fees and import costs so you can shop with confidence, knowing exactly what you'll pay.

Shipping to the United States:

We are pleased to continue shipping to the United States! Your orders will be delivered with no import fees or customs charges—the price at checkout includes everything.

If you have any questions about shipping or your order, please don't hesitate to contact us at support@jeunerose.com.
How do I register my return?

To register a return, please contact us at support@jeunerose.com with your order number and details about the item(s) you wish to return. Our customer service team will guide you through the return process and provide you with all the necessary instructions.

You can also reach out to us through our contact form on the website.

For more information about our return policy, please visit our Return Policy page.
How long does it take for my package to be returned to you?

Once you drop off your return package at your postal office, please allow approximately 2-3 weeks for it to arrive at our warehouse.

As soon as we receive, inspect, and approve your return, we will process your refund and send you an email confirmation.

If you have any questions about your return, please contact us at support@jeunerose.com.

My Order
I just placed an order on your website, how do I know if it went through?

When your order is successfully processed, you will receive an order confirmation email sent to the address you provided at checkout.

If you don't see it in your inbox, please check your spam or junk folder.

If you haven't received an order confirmation within 24 hours, please contact our customer service team at support@jeunerose.com for assistance. There may have been a typo in the email address entered during checkout, and we'll be happy to help resolve the issue.
How do I find my order history?

When you're logged in, click on "My Account" (the person icon in the top right corner of the page). Under the My Orders tab, you'll find your complete order history.

From here, you can:

  • Track your order in real-time to monitor delivery progress
  • Register a return directly if needed

Everything is simple, convenient, and all in one place!

If you placed your order as a guest or need additional assistance, please contact us at support@jeunerose.com.
What information do I receive in my order confirmation?

Your order confirmation is the first step in confirming that we have successfully received your order. This email includes:

  • The products you ordered
  • The shipping address
  • Your chosen delivery method

The order confirmation is sent within 24 hours of placing your order. If you haven't received it, please check your spam or junk folder.

Important: If an incorrect email address was entered during checkout, we cannot resend the order confirmation to a new address. However, our customer service team can verify that your order has been processed and provide you with a tracking link.

For assistance, please contact us at support@jeunerose.com.
What information do I receive in my Shipping Confirmation?

When you receive your shipping confirmation email, it means your package has left our warehouse and is on its way to you. This email includes:

  • A tracking link to monitor your delivery
  • The products being shipped to you

Important: If any product is missing from your shipping confirmation, it means the item was out of stock in our warehouse. In this case, we have removed it from your order and fully refunded the cost of that item.

If you have any questions about your shipment or missing items, please contact us at support@jeunerose.com.
What payment methods do you offer?

When shopping with us at JEUNE ROSE, we strive to make the payment process as seamless as possible for you. At checkout, you can easily view the available payment options for your country.

We offer a variety of payment methods to suit different preferences, including:

  • Credit and debit card payments
  • PayPal
  • Apple Pay
  • Google Pay

This ensures you have convenient and secure choices for your transactions.

If you have any questions about payment methods, please contact us at support@jeunerose.com.
Can I make changes to an order that I placed?

Our warehouse processes orders quickly to ensure fast delivery, which means we cannot guarantee modifications once an order has been submitted. However, if you've accidentally entered an incorrect address or need to remove an item, please contact us immediately by emailing support@jeunerose.com with "Change Order" in the subject line. We will do our best to accommodate your request.

Please note:

  • We cannot modify product selections or add new items to an existing order
  • If you need a different item, please place a new order and return the unwanted product according to our Return Policy

For any order change requests, please reach out to us at support@jeunerose.com or through our contact form.
Can i cancel my order?

Our warehouse processes orders quickly to ensure fast delivery, which means we cannot guarantee cancellations once an order has been submitted. However, if you need to cancel your order, please contact us immediately by emailing support@jeunerose.com with "Cancel Order" in the subject line. We will do our best to accommodate your request before the order ships.

Please note: Once your order has shipped, it cannot be cancelled. In this case, you may return the items according to our Return Policy once you receive them.

For cancellation requests, please reach out to us at support@jeunerose.com or through our contact form.
How do I use a discount code?

If you have a discount code, please enter it at checkout before completing your delivery and payment information.

To apply your code:

  1. Click on "Add a discount code"
  2. Enter your code in the field provided
  3. The discount will be applied to your order total

Please note: In most cases, discount codes apply to regular-priced items only and cannot be combined with other promotions or offers.

If you experience any issues applying your discount code, please contact us at support@jeunerose.com.
I placed an order yesterday and today the product has a lower price, can you adjust the payment?

Unfortunately, we cannot offer price adjustments on previous purchases, as our promotions and discounts are always time-limited and may vary over time.

The current price displayed in our online store is the price that applies at the moment of purchase.

Don't miss out! To stay informed about upcoming offers, promotions, and exclusive deals, we recommend signing up for our newsletter.

If you have any questions, please contact us at support@jeunerose.com.

Delivery
What is the time for deliveries?

We offer the following shipping options:

  • Standard Shipping: 5-7 business days
  • UPS Express: 3-4 business days

Please note:

  • Please expect a processing time of 2-3 business days for orders placed with standard shipping before your package is dispatched
  • Delivery times are estimated from the date your order is shipped and may vary depending on your location and customs processing for international orders

You will receive a tracking link via email once your order has been dispatched, allowing you to monitor your delivery in real-time.

For any questions about shipping, please contact us at support@jeunerose.com.
How can I get free shipping on my order?

Enjoy free shipping on all orders over $75 to any country!
Can I track my package?

You will receive a shipping confirmation email with a tracking link once your package has left our warehouse. You can also track your package directly here: https://www.jeunerose.com/apps/tracking

For any questions about shipping, please contact us at support@jeunerose.com.
I got a shipping confirmation, but there aren't any updates on the tracking. Is this normal?

You will receive a shipping confirmation email with a tracking link once your package has left our warehouse. You can also track your package directly here: https://www.jeunerose.com/apps/tracking

If you've received a shipping confirmation but still don't see any updates on the tracking link, please allow up to 72 hours for the tracking information to be updated.

For any questions about shipping, please contact us at support@jeunerose.com.
Are there any import charges I need to take care of?

No! When you order from JEUNE ROSE, there are no import charges, customs fees, duties, or taxes to worry about.

The price you see at checkout is the final price you pay—completely hassle-free with no surprise charges upon delivery. We handle all customs fees and import costs so you can shop with confidence.

If you have any questions, please contact us at support@jeunerose.com.
My parcel was damaged when I received it, what do I do?

We sincerely apologize if your package arrived damaged or with missing items.

For the fastest assistance, please:

  1. Take clear photos of the package and its contents
  2. Verify which items are damaged or missing
  3. Contact our customer service team at support@jeunerose.com or through our contact form with the photos and details

We will assist you promptly and work to resolve the issue as quickly as possible.
One item was missing from my package, what should I do?

We sincerely apologize if you didn't receive all the items from your order.

Please follow these steps:

  1. Check your shipping confirmation email to see which items were included in your shipment
  2. If all ordered items are listed on the shipping confirmation but you didn't receive them:

    Please contact our customer service team at support@jeunerose.com or through our contact form
    We will investigate and assist you promptly

  3. If an item is missing from your shipping confirmation:

    This means the item was unfortunately out of stock and could not be shipped
    A full refund for the missing item has been processed to your original payment method

If you have any questions or concerns, please don't hesitate to reach out to us at support@jeunerose.com.
I have received the wrong item, What do I do?

We sincerely apologize if you received an incorrect item in your order.

To resolve this issue as quickly as possible, please:

  1. Contact our customer service team at support@jeunerose.com or through our contact form
  2. Include a clear photo of the item you received
  3. Provide your order number and the item you were supposed to receive

We will assist you promptly and ensure you receive the correct item or a suitable resolution.

Thank you for your understanding and patience.

Returns
What is your return policy?

We offer a 30-day return policy from the date you received your order.

Return Requirements:

To be eligible for a return, items must be returned in new, unworn condition with all original tags and packaging intact.

We cannot accept returns if:

  • The item has been worn or used
  • The item has been washed
  • Hangtags have been removed
  • The sanitary/hygiene sticker has been removed or tampered with

Please ensure all items meet these conditions before initiating a return. For more information or to start a return, please contact us at support@jeunerose.com.
How long does it take for my package to be returned to you?

Return Processing Time

Once you drop off your return package at your postal office, please allow approximately 2-3 weeks for it to arrive at our warehouse.

As soon as we receive, inspect, and approve your return, we will process your refund and send you an email confirmation notification.

If you have any questions about your return status, please contact us at support@jeunerose.com.
How and when will I receive the refund for my return?

Once we receive and process your return at our warehouse, your refund will be issued. Please allow up to 5 business days for the refund to appear in your account.

The refund will be credited to the same payment method you used when placing your original order.

If you don't see your refund after 5 business days, please check with your bank or payment provider, as processing times may vary. If you have any questions, please contact us at support@jeunerose.com.

Contact us

If you would like to reach out to us via email, you can either use our contact form or send a separate email directly to us. Please include as much relevant information as possible when contacting us by email to ensure a swift and efficient response. Be sure to include your order number, product details, any images, and a detailed description of your inquiry. This information helps us provide quick and accurate support.

Email support@jeunerose.com